Warranty

Warranty Claim

To make a warranty claim on a product, please contact us directly at [email protected]. We do not accept returns on any products unless the product was not as advertised or is proven defective during the warranty period.
 

Defective Product

We do not require wholesale customers to return their defective products however we do require all wholesale customers to provide proof that their product is faulty. We will always try to troubleshoot with our customers to see if the issue can be rectified before making a replacement or issuing a refund.

For customers of any retail establishment, we will require proof of purchase as well as a demonstration of the faulty product.

We may ask for the following:

- A clear, detailed video of the product and how it is defective,
- Pictures of the defective product,
- Pictures of external packaging or product while it is still in possession of the courier,
- Signature approving the shipment.

Odin Guaranteed Extended Warranty

Odin Novelties products with electrical components feature the Odin Guarantee Extended Warranty. These products have a one-time guaranteed exchange of the equivalent item if the product fails within 1 year from the purchase date. The extended warranty terms are listed below:

This extended warranty covers:

Products that arrive defective, including:
- Products with improperly functioning electronic components,
- Products with sticking or faulty buttons,
- Products with visible damage caused during the manufacturing process,
- Products damaged during the shipping process,
- Water damage to electronic toys, where the toy states it is waterproof or submersible or water-resistant, where a manufacturing defect inhibits water resistant features.

Any product being exchanged due to water damage as stated above can only be exchanged for a product manufactured by Odin Novelties, with an equal or lesser retail value. If you have video evidence of a courier mishandling your package froma Google Nest or other Smart Home product, we may request the footage in order to make a complaint with the courier service.

This extended warranty does not cover:

- Odin products purchased from unauthorised websites, retail establishments or distributors,
- Buyer's remorse,
- Damage sustained from excessive use,
- Modification or products that have been taken apart and/or reverse engineered,
- Water damage to electronic components, where the toy states it is not water-resistant.

This limited warranty covers:

Products that arrive defective, including:
- Products with improperly functioning electronic components,
- Products with sticking or faulty buttons,
- Products with visible damage caused during the manufacturing process,
- Products damaged during the shipping process,
- Water damage to electronic toys, where the toy states it is waterproof or submersible or water-resistant, where a manufacturing defect inhibits water resistant features.

Any product being exchanged due to water damage as stated above can only be exchanged for a product manufactured by Odin Novelties, with an equal or lesser retail value. If there is video evidence of a courier mishandling the package from a Google Nest or other Smart Home product, we may request the footage in order to make a complaint with the courier service.

This limited warranty does not cover:

- Products not purchased on twtradewholesale.com,
- Buyer's remorse,
- Damage sustained from excessive use,
- Modification or products that have been taken apart and/or reverse engineered,
- Water damage to electronic components, where the toy states it is not water resistant.

Amendments To This Warranty

Odin Novelties reserves the right to modify this warranty for any reason, at any time without notice.